By default, the Notification System will send notifications to platform users when a user sends a new message. Additional notifications can be created and sent to platform users using parameters in Dialogflow Intents.
To send a notification to platform users use the
RB_NOTIFY parameter in your Dialogflow Intent(s).
A notification can be sent to the platform using the
RB_NOTIFY as the Parameter Name. The value of the parameter will be sent as the notification.
@contact.name dynamic variable in order to let the platform user know which contact needs attention.