Dynamic Variables

Reply quicker by autofilling strings like the contact's first name.

You can use the following variables during conversation and they will be replaced by the specific value of the contact.

Using Dynamic Variables

Dynamic Variables are supported in Messages, Snippets, and Automations.

Contact Variables

Variable

Description

@contact.name

Is replaced by the full name of the contact (First Name + Last Name).

@contact.firstname

Is replaced by the first name of contact.

@contact.lastname

Is replaced by the last name of contact.

@contact.gender

Is replaced by the gender of the contact.

@contact.location

Is replaced by the location of the contact. If the contact has no location stored, it will not be replaced and the actual string will be sent.

The old format of @user.namewill still work as an alternative to @contact.name until the 1st of January 2020. We strongly recommend migration to the new format.

Custom Field Variables

Variable

Description

@contact.email

Is replaced by the email address of contact.

@contact.phone

Is replaced by the phone number of contact.

@field.field_name

Is replaced by the value in the custom field. For example, if the Custom Field "City" exists and one contact has the value "New York", sending @field.city will be replaced by New York.

If the field you are trying to send is empty or the field does not exist at all, the string will not be replaced.