Facebook Messenger

Connect your space to Facebook Messenger.

Facebook Messenger (or simply Messenger) is a messaging app and platform developed by Facebook. The service has over 1.2 billion total users as of April 2017.

The Facebook Messenger Logo

Messenger supports a multitude of features, including quick replies and location prompts. It also has its own parametric codes that users can scan similarly to QR codes to easily start chatting with you.

For a detailed list of features against the other channels, you can take a look at the comparison table.

Setting Up Facebook

In order to connect Facebook Messenger to your Space, you will need the following:

When a user visits your page and sends you a message, they will be connected to your Space.

Connecting to Messenger

To add a new channel to an existing Space, navigate to Settings and select the blue "Add Channel" button under Manage Channels.

Under the Channel Connection menu, select the Messenger Logo and press the "Next" button. You will be prompted to connect with your Facebook Account, select your Facebook Page, and to pick a Greeting Message. You will also have an option to add a Facebook Chat Plugin.

Connecting to Facebook Messenger

Facebook Permissions

Press the blue "Connect to Facebook" button at the top and a window from Facebook should pop up and asks you for permissions. If you are not already logged into Facebook, it will ask you to log into your Facebook account first.

Logging into Facebook

Once you have granted permission to Rocketbots, the Facebook window will close automatically.

Selecting a Facebook Page

On the Rocketbots Platform, you can now select your desired Facebook Page from the dropdown menu.

Note that your connected account has to be an admin of the Facebook Page that you wish to connect.

You may also enter an optional Greeting Message. This will be shown when a new member of your audience first contacts you.

Adding a Facebook Chat Plugin

If you wish to add the optional Facebook Chat Plugin to your website, select the respective checkbox.

The Facebook Chat Plugin

Once you have the checkbox selected, go ahead and press the "Next" button at the bottom.

For more information on how to add and use the Facebook Chat Plugin, take a look on our blog article on the Facebook Chat Plugin.

Customizing the Chat

This should take you to a menu where you can edit and customize your Facebook Chat Plugin widget.

Customizing the Facebook Chat Plugin Widget

Under the Website URL field, Enter the URL of the website that you wish to install the plugin to. You can enter multiple URLs if you plan on installing the plugin to multiple websites.

You can also select a color of your choice for your Facebook Chat Widget using the interactive color picker.

To view more settings, you can click on the blue "Advanced Settings" button.

You can customize the greeting messages that will displayed to users that are either already logged into their Facebook account or are not currently logged in.

Under Advanced Settings, you can also add a reference code for when contacts message you from the Facebook Chat Widget.

References are useful for identifying where a contact came and is great for starting Automations.

Adding the Chat Plugin

After you are finished customizing the chat plugin, a JavaScript snippet for the plugin will be generated. Copy and paste the code just before the end of the <body> section on the backend of your website.

If you wish, you can simply forward the code snippet along with installation instructions to your website administrator. Select the respective checkbox and enter the email address of someone who can help you install the chat plugin.

The Facebook Chat widget will appear on your site once you have successfully installed the script.

Once you are done, hit the blue "Done" button. Your Space will now be connected to Facebook Messenger!

Any messages sent to your Facebook Page will now be received in your Space.