WhatsApp

Connecting Rocketbots to WhatsApp.

Setting Up WhatsApp

Connecting WhatsApp to Rocketbots it's easy, it will not take you more than 5 minutes. All you will need is:

  • WhatsApp or WhatsApp Business App installed on your phone

  • A Chat-API account (you can create one for free)

Connecting to WhatsApp

To add a new channel to an existing Space, navigate to Settings and select the blue "Add Channel" button under Manage Channels.

Under the Channel Connection menu, select the WhatsApp Logo and press the blue "Next" button.

Once you have done so, you should be asked for the Channel Name, Greeting Message, and information needed to connect to your WhatsApp account.

Connecting to Whatsapp on the Rocketbots Platform

Enter a suitable name for the new channel. Note that the Channel Name is private and will only be used within the Rocketbots Platform.

You may enter an optional Greeting Message. This will be shown when a new member of your audience first contacts you.

Now you just need the Instance ID and Token to finish the integration, we will show you how to get them below, keep reading.

Create and setup Chat-API Account

You can setup a free chat-api account by following the following steps:

1. Visit https://app.chat-api.com/registration, fill the required fields and click on Create Account

Create a Chat API Account

2. Scan the WhatsApp code when creating a new instance in chat API

Connect Whatsapp by scanning the code

Getting Instance ID & Token

Once you have successfully configured WhatsApp on Chat API, you will see the following screen:

Instance Id and Token on Chat API

You will be able to find the Instance ID and Token in this page, just copy and paste them back in the Rocketbots Platform.

Instance ID and Token copied to Rocketbots

There is only one last step left. Copy and Past the Webhook URL from Rocketbots to Chat API, and click on "Save".

Now you just have to go back to Rocketbots and click on the blue "Done" button to finalize the integration.

That's it! The next message you receive on your WhatsApp account will be automatically added to your Rocketbots platform.

Frequently Asked Question

Do I need to keep my phone ON for this integration to work? Yes. You will need the device where WhatsApp is installed to remain connected to the internet for the integration to work. If the device is disconnected, the messages received while inaccessible won't be available on the Rocketbots platform.

Can I have WhatsApp open in a web browser at the same time? No. If you open WhatsApp on a web browser the connection with Chat API will be interrupted and you will have to go back to your Chat API account and reconnect it by scanning the code once again.

Are there any limits or charges associated with Chat API? Chat API provides a free 3 days trial which you can use to test the integration, after that a paid subscription will be necessary. The current price for Chat API is $39 and includes 6,000 messages per day. Note that the Chat API prices are excluded from the Rocketbots subscription.