Send announcements and messages to your audience.
The Broadcasts Module allows you to send out messages to a large volume of recipients in your contacts. Navigate to the Broadcast Module from the navigation menu on the left. Look for the icon of the loudspeaker.
The Broadcasts Module allows you to send mass messages to all of your contacts, or target selected portions of your contacts based on tags and channel. You can also browse the history of previously sent broadcasts as well as upcoming scheduled broadcasts.
From this table of broadcasts, you can see all the broadcasts that have been previously sent out as well as scheduled broadcasts to be sent out in the future.
The broadcast time shows when the broadcast was sent out or is scheduled to be sent.
Scheduling shows rather or not the broadcast was scheduled or sent out on the spot. The recurring field shows if the broadcast message is set to be recurring or not.
The Contacts Sent shows the number of recipients that the message has been sent to. This number depends on the targeted contacts based on the tag filtering and channels selected at the time of broadcast.
The Broadcast Status shows if each broadcast has already been sent or is still pending.
The Timezone of the broadcast shows which region's timezone will be used for scheduling.
This toggle button shows if the broadcast is active or not.
The Date Added field shows the date on which the broadcast was created.
You can also delete broadcasts from the more actions dropdown menu. Look for the three vertical dots on the very right.
Start by creating new broadcast by pressing the green "New Broadcast" button on the top right of the page. This should open up the Send Broadcast menu.
Compose the content of your broadcast message under the first field. Instead of sending a text message, you can also have the option of sending a survey or a file by selecting their respective tabs.
To send a survey, you will have to already have an existing survey on the platform. You can create surveys on the Surveys Module.
To send a file or image attachment, select the file tab and pick the file from the dropdown menu. Similarly to sending surveys, you will need to have the file ready and uploaded to the platform. You can upload new files to the platform from the Files Module.
Finally, you can also send a custom payload as a broadcast. Simply enter your JSON payload into the respective field to add it to your broadcast. Note that different channels have different features and may require different JSON payloads to send similar messages.
Next, you can choose to select your audience to broadcast to. This can be done by narrowing down your contact list by using tags and selecting specific channels to send to.
By entering tags into the tag field, you can narrow down your target audience from your contact list. Only contacts with the selected fields will be targeted by your broadcast.
If you enter multiple tags into the field, only contacts that have all the tags that you entered will receive the broadcast.
Pick the channels you wish to send the broadcast through using the dropdown menu. Only the contacts on the selected channels will receive the message.
You have the option of scheduling your message to be broadcasted at a specific time. This is done by selecting the "Schedule Broadcast" toggle.
By doing so, you will be able to select a date and a time for the broadcast to be sent out. You can also set a broadcast to be recurring at a certain time.
If you do not schedule your broadcast, it will be sent out immediately.