Smart Replies speed up your responses by suggesting Snippets you can use, based on the message the Contact has sent. Responses are suggest by AI that reviews the Training Phrases you have added to your Snippets.
Once you have turned the Show Smart Replies on, Smart Replies will show above the input bar.
Whenever a you receive a new message, Smart Replies will automatically suggest a Snippet on top of input bar. Click on one of the suggested responses to add it to the Input Bar.
Smart Replies for older messages can be triggered by clicking on the older message.
If you start typing a response, the Smart Replies will suggest a Snippet based on your input.
In the Settings Module, scroll down to the bottom and you find the Smart Replies Settings.
Smart Replies only appear if it is turn on. Toggle the Show Smart Replies in switch to turn it on.
When you manually add or make changes to Training Phrases to a Snippet, the Smart Reply AI will begin training.
In the top right of the section, you can see when the Smart Replies AI has last been trained.
The training can begin immediately by clicking on the Start Training Button on the top right of Smart Replies Setting.
Turning on the Automatic Smart Replies option will allow the Rocketbots Platform to automatically answer messages that you receive whenever the Smart Reply has a high enough confidence level.
If you have Automatic Smart Replies enabled, you can will be able to set the confidence threshold under this field. The Platform would automatically reply to messages if the Smart Reply has a confidence level that is above the threshold you have set.
A higher percentage threshold means that automated replies will need to meet a stricter level of confidence. By default, the Confidence Threshold will be set to 95% when Automatic Smart Replies is enabled.