Smart Replies

AI suggested replies based on your Snippets.

Smart Replies speed up your responses by suggesting Snippets you can use, based on the message the Contact has sent. Responses are suggest by AI that reviews the Training Phrases you have added to your Snippets.

Once you have turned the Show Smart Replies on, Smart Replies will show above the input bar.

Smart Replies

Because the Smart Replies AI draws from your pool of Snippets, you will need to have written at least three Snippets before it starts suggesting replies. Each Snippet will need to have at least 3 Training Phrases

Using Smart Replies

Whenever a you receive a new message, Smart Replies will automatically suggest a Snippet on top of input bar. Click on one of the suggested responses to add it to the Input Bar.

Smart Replies for older messages can be triggered by clicking on the older message.

If you start typing a response, the Smart Replies will suggest a Snippet based on your input.

Smart Replies and its Snippets use Dynamic Variables to fill in parts of the message, such as the contact's name.


Smart Replies Settings

In the Settings Module, scroll down to the bottom and you find the Smart Replies Settings.

Smart Replies Settings

Turning on Smart Replies

Smart Replies only appear if it is turn on. Toggle the Show Smart Replies in switch to turn it on.

Turning on Smart Replies

Training Smart Replies

When you manually add or make changes to Training Phrases to a Snippet, the Smart Reply AI will begin training.

In the top right of the section, you can see when the Smart Replies AI has last been trained.

Training can take up to 5 minutes depending on the amount of messages and updated information it needs to process.

The training can begin immediately by clicking on the Start Training Button on the top right of Smart Replies Setting.

Automatic Smart Replies

Turning on the Automatic Smart Replies option will allow the Rocketbots Platform to automatically answer messages that you receive whenever the Smart Reply has a high enough confidence level.

Confidence Threshold

If you have Automatic Smart Replies enabled, you can will be able to set the confidence threshold under this field. The Platform would automatically reply to messages if the Smart Reply has a confidence level that is above the threshold you have set.

A higher percentage threshold means that automated replies will need to meet a stricter level of confidence. By default, the Confidence Threshold will be set to 95% when Automatic Smart Replies is enabled.